Refund Policy

Last updated: April 2026

Overview

At IPTV Canada, we strive to provide the best IPTV streaming experience for all our subscribers. We understand that sometimes a service may not meet your expectations, and we want to ensure you feel confident in your purchase. This Refund Policy outlines the conditions under which you may be eligible for a refund and the process for requesting one.

We encourage all prospective customers to take advantage of our 24-hour free trial before committing to a paid subscription. The free trial gives you full access to our service so you can evaluate channel quality, streaming performance, and device compatibility before making a purchase.

Eligibility

You may be eligible for a refund if the following conditions are met:

• Request within 24 hours: Refund requests must be submitted within twenty-four (24) hours of your initial paid subscription purchase.
• Technical issues on our end: If you experience persistent technical issues that our support team is unable to resolve within a reasonable timeframe, you may qualify for a full or partial refund at our discretion.
• Service not as described: If the service you received materially differs from what was described at the time of purchase, you may be eligible for a refund.
• Duplicate payment: If you were charged more than once for the same subscription period due to a billing error, we will issue a refund for the duplicate charge.

Refund eligibility is assessed on a case-by-case basis. IPTV Canada reserves the right to approve or deny refund requests based on the circumstances of each case.

Refund Process

To request a refund, please follow these steps:

1. Contact our support team by sending an email to help@catchontv1.email with the subject line "Refund Request."
2. Include your account details: Provide your full name, the email address associated with your account, subscription plan, and the date of purchase.
3. Describe the reason for your refund request in as much detail as possible. If you are experiencing technical issues, please include any relevant screenshots or error messages.
4. Allow processing time: Our team will review your request and respond within two (2) to five (5) business days. If your refund is approved, the credit will be applied to your original payment method within five (5) to ten (10) business days, depending on your financial institution.

Non-Refundable Items

The following are generally not eligible for a refund:

• Subscriptions beyond the 24-hour window: Refund requests submitted more than twenty-four (24) hours after the initial purchase of a paid subscription are typically not eligible for a refund.
• Subscription renewals: Automatic subscription renewals are non-refundable. It is your responsibility to cancel your subscription before the renewal date if you no longer wish to continue using the service.
• Partial months: We do not issue prorated refunds for unused portions of a subscription period following a cancellation.
• Third-party charges: Any charges incurred through third-party services, devices, or applications are outside the scope of this policy. Please contact the relevant third party for those refund requests.
• Violation of terms: If your account was suspended or terminated due to a violation of our Terms of Service, you are not eligible for a refund.

Free Trial

IPTV Canada offers a 24-hour free trial that provides full access to our complete channel lineup, on-demand library, and all platform features. We strongly recommend that you use the free trial to test our service on your preferred devices before purchasing a subscription.

The free trial is designed to give you a thorough preview of the IPTV Canada experience, including streaming quality, channel availability, and electronic program guide (EPG) functionality. Since the free trial allows you to evaluate the service at no cost, we consider it an important factor when assessing refund eligibility for paid subscriptions.

To start your free trial, visit our Free Trial page.

Chargebacks

We strongly encourage you to contact our support team before initiating a chargeback with your bank or payment provider. Filing a chargeback without first attempting to resolve the issue directly with IPTV Canada may result in immediate suspension of your account.

Chargebacks that are found to be fraudulent or filed in bad faith may lead to permanent account termination. IPTV Canada reserves the right to dispute any chargeback that we believe is unjustified and to provide documentation to the relevant financial institution.

If you have a billing concern, please reach out to us at help@catchontv1.email — we are happy to work with you to find a fair resolution.

Contact

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: help@catchontv1.email
Website: iptvscanada.com