Privacy Policy

Last updated: April 2026

1. Introduction

IPTV Canada ("we," "us," or "our") is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (iptvscanada.com) and use our IPTV streaming service (collectively, the "Service").

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our Service.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Account registration data: Name, email address, and password when you create an account.
• Payment information: Billing details such as credit card number, expiry date, and billing address, processed through our secure third-party payment processors. We do not store full credit card numbers on our servers.
• Communication data: Information you provide when you contact our support team, submit a form, or communicate with us via email, including your name, email address, and the content of your message.
• Free trial information: Name and email address submitted when you sign up for our 24-hour free trial.

Information Collected Automatically

• Device and browser information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage data: Pages visited, time spent on pages, links clicked, referring URLs, and general navigation patterns within the Service.
• Streaming data: Information about your viewing activity, such as channels watched and content accessed, for the purpose of improving the Service and providing personalized recommendations.
• Log data: Server logs that record requests made to our servers, including timestamps, request methods, and response codes.

3. How We Use Information

We use the information we collect for the following purposes:

• Providing and maintaining the Service: To create and manage your account, process subscriptions, deliver streaming content, and provide customer support.
• Improving the Service: To analyze usage patterns, diagnose technical issues, optimize performance, and develop new features.
• Communication: To send you transactional emails (e.g., account confirmations, billing receipts, subscription reminders), respond to your inquiries, and provide important service updates.
• Marketing: With your consent, to send you promotional emails about new features, offers, or content that may interest you. You may opt out of marketing communications at any time.
• Security and fraud prevention: To protect against unauthorized access, detect suspicious activity, and enforce our Terms of Service.
• Legal compliance: To comply with applicable laws, regulations, legal processes, or enforceable government requests.

4. Data Sharing

IPTV Canada does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We work with trusted third-party companies that perform services on our behalf, such as payment processing, email delivery, hosting, and analytics. These providers have access to your information only to the extent necessary to perform their functions and are contractually obligated to protect your data.
• Legal requirements: We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights or safety, investigate potential violations of our Terms of Service, or respond to a government request.
• Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change and any choices you may have regarding your information.
• With your consent: We may share your information for other purposes if you provide explicit consent.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use

• Essential cookies: Required for the basic operation of the website, such as maintaining your session and remembering your login status. These cannot be disabled.
• Performance cookies: Help us understand how visitors interact with the website by collecting anonymous usage data. This information is used to improve the Service.
• Functional cookies: Allow the website to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies: We may use third-party analytics services (such as Google Analytics) to collect and analyze website traffic data. These services may use cookies to track your interactions with our website.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols.
• Secure storage of account credentials using industry-standard hashing algorithms.
• Regular security audits and vulnerability assessments.
• Access controls that limit employee access to personal information on a need-to-know basis.
• Secure processing of payment information through PCI-DSS compliant third-party payment processors.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the Service at your own risk.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:

• Account data: Retained for the duration of your active account and for up to twelve (12) months after account closure, unless a longer retention period is required by law.
• Payment records: Retained for up to seven (7) years to comply with financial record-keeping and tax obligations.
• Communication records: Support correspondence is retained for up to twenty-four (24) months to improve our customer service.
• Usage and analytics data: Retained in anonymized or aggregated form for up to twenty-four (24) months for service improvement purposes.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention practices.

8. Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the following rights with respect to your personal information:

• Right of access: You have the right to request access to the personal information we hold about you and to receive a copy of that information.
• Right to correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to withdraw consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to deletion: You may request that we delete your personal information, subject to certain legal and contractual restrictions.
• Right to complain: If you believe that we have not handled your personal information in accordance with PIPEDA, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.

To exercise any of these rights, please contact us at help@catchontv1.email. We will respond to your request within thirty (30) days, as required by PIPEDA. We may ask you to verify your identity before processing your request.

9. Children's Privacy

The Service is not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under eighteen, we will take prompt steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at help@catchontv1.email so that we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will revise the "Last updated" date at the top of this page.

If we make material changes to how we collect, use, or share your personal information, we will notify you by email (using the address associated with your account) or through a prominent notice on our website prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: help@catchontv1.email
Website: iptvscanada.com

For privacy complaints that remain unresolved, you may contact the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca
Toll-Free: 1-800-282-1376